Head of Account Management & Sales

Edunation (www.edunation.co), established in 2017, is the leading provider for students aspiring to live and study in Finland. Now a part of the Keystone Education Group (KEG), we have grown into a global company dedicated to connecting universities and educational institutions with students, ensuring they find the right opportunities to further their education.

We offer a comprehensive range of programs, from pathway studies to full degree courses, designed to make education accessible and straightforward. Our programs empower students worldwide to develop their skills and achieve their dreams of studying and living in Finland. We specialize in facilitating successful applications to our partner universities and vocational schools in Finland and other European countries.

Who are we looking for?

We are looking for a candidate who has a strong understanding of international education systems and international student recruitment practices. Additional certifications in leadership, sales, or project management would be a plus.

What will be the tasks?

• Oversee daily operations of Account Managers and Executives, offering support, coaching and guidance to ensure top performance.
• Conduct performance reviews and address challenges to ensure the team meets sales and account management targets
• Develop and execute sales strategies aimed at increasing student recruitment through partnerships with agents and institutions.
• Set and monitor individual and team sales targets in collaboration with management.
• Identify new market opportunities to drive revenue growth and ensure targets are consistently met.
• Manage your own portfolio of agents and recruitment partners, maintaining strong relationships and ensuring both account retention and revenue growth.
• Support your team in strengthening relationships with agents.
• Track and report on sales performance and team KPIs, using CRM and data analysis to optimize processes and improve results.
• Ensure adherence to Standard Operating Procedures (SOPs) for sales and account management, CRM usage, and agent follow-ups.
• Innovate processes within the sales and account management functions to drive better outcomes.
• Identify skill gaps within the team and coordinate training programs focused on both sales techniques and account management best practices.
• Foster a collaborative, growth-focused work environment.
• Liaise with marketing, admissions, and product teams to ensure alignment of recruitment strategies and enhance outcomes.
• Serve as an escalation point for complex client issues and ensure timely conflict resolution.
• Stay updated on industry trends, competitor strategies, and emerging opportunities in the international education market.
  
  

What is your background?

Required Qualifications:

• Bachelor’s degree in business administration, Marketing, International Relations, or a related field (required).
• Proven experience (5+ years) in account management and sales, or student recruitment, ideally within international education sector.
• Leadership experience managing a team, setting targets, and driving performance.
• Strong knowledge of CRM systems (e.g., Zoho CRM) and proficiency in using data for decision-making.
• Excellent communication and interpersonal skills, with the ability to build relationships with agents, students, and internal teams.
• Proven track record of meeting or exceeding sales targets and driving revenue growth
• Analytical and problem-solving skills focused on meeting KPIs and optimizing both sales and account management processes.
• Ability to work cross-functionally with marketing, admissions, and other teams to align recruitment strategies.
• Fluency in English (both written and verbal); additional languages (a plus)
  
  

Preferred Qualifications:

• Master’s degree in business administration, International Relations, or a related field.
• Experience in the international education sector, particularly in recruiting students from diverse regions.
• Fluency in additional languages, especially those spoken in key recruitment regions (e.g., Tagalog, Mandarin, Vietnamese).
• Proficiency in project management tools and methodologies.
• Experience working with global recruitment agents in multi-cultural environment.
• Familiarity with visa processes and international student mobility trends.
• Track record of improving processes and achieving growth through innovative strategies in recruitment or sales.
  
  

What we offer?

• Flexible working hours and remote working environment
• Government-mandated benefits to be paid on top of your basic salary
• Health benefits and individual HMO coverage
• Individual and team bonuses
  
  

Note: This position will be asked to start immediately once hired.