Head of People Experience, Delivery & Compliance

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

At Grab, our People Operations (Pops) team is on a mission to transform human resources. We aim to attract, nurture, and retain talents that makes up our Grab family.

Though we may be a compact team, our impact is substantial, and we approach our work collaboratively. Our goal is to shape a progressive and future-forward people function at Grab. We're dedicated to operations and process improvement, ensuring we deliver a top-tier, compliant employee experience. In essence, we're all about delivering simple, exceptional experiences at scale. We're the Pops team - small in size, big on impact, embodying the Grab 'make it happen' spirit.

Get to Know the Role

We're excited to introduce a new role, the Head of People Experience, Delivery & Compliance. This position is crucial in scaling our processes, technology, and employee experiences following our growth. You'll be central to our team, driving transformation and new ideas in our HR processes.

You'll focus on transforming our HR processes and finding new ways to grow them while prioritizing the employee experience. Leading a team of analysts across multiple countries, you'll ensure the timely delivery of experiences to our employees. You will often be the face of People Operations (Pops), serving as a trusted advisor dedicated to supporting our employees and managers. Coordination with multiple teams and partners will be essential to align views and guide what's best for Grab. You will manage several priorities simultaneously and perform beyond the usual scope of work. Reporting to the Head of People Experience in a hybrid work arrangement based in Malaysia.

The Critical Tasks You Will Perform

• You will align Grab's team priorities with our People Operations agenda, integrating HR strategies with Grab's team goals.
• You will collaborate with the People Operations leadership team to identify and address operational challenges, conducting regular meetings to implement solutions.
• You will lead large-scale, multi-team projects from start to finish, driving programs that impact our People Operations strategy and service delivery.
• You will support special projects aimed at enhancing the employee experience, using performance indicators to measure success.
• You will oversee audit and compliance activities, ensuring adherence to internal policies and regulatory requirements.
• You will lead automation of HR processes using technology to improve workflows and improve accuracy.
• You will promote the use and benefits of Gen AI within the team, providing training and support.
• You will manage service delivery to provide a positive, personalized employee experience, tracking performance metrics to enhance service delivery.
• You will lead a team of HR advisors, guiding managers on processes, and technology use while building trusted relationships.
• You will manage talent development within the team, promoting a culture of learning and improvement.
  
  

Qualifications

What Skills You Will Need

• 12+ years of experience leading HR operations or HR teams in a global environment.
• 5+ years of experience designing and implementing HR operating models or shared services.
• Experience managing HR audit and compliance activities, with familiarity with SOX.
• Experience leading large-scale, multi-geography, multi-functional projects with knowledge of PMP.
• Leadership in managing a high-performing team of HR advisors and collaborative skills to deliver HR projects.
• Skills in applying HR technology for process automation and improving service delivery.
• Proficiency in using Gen AI solutions to address real-life problems within HR.
  
  

Ideal Certifications

• Project Management Professional (PMP)
• Agile methodologies or SCRUM
• Certified Compliance & Ethics Professional (CCEP)
• Data Analytics Certifications
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.