Hotel Porter

Job description

Key Responsibilities:

• Guest Assistance:
• Greet guests upon arrival with a warm and friendly demeanor.
• Assist guests with their luggage, ensuring it is safely transported to their rooms.
• Provide information about hotel services, facilities, and local attractions.
• Offer assistance with special requests such as booking transportation, dining reservations, and arranging tours.
• Room Services:
• Assist guests to their rooms and provide a brief orientation of room features and amenities.
• Ensure guest rooms are prepared to the highest standard before arrival, including checking for cleanliness and functionality of equipment.
• Deliver room service items, amenities, and other requested items promptly.
• Lobby Maintenance:
• Maintain a clean and welcoming lobby area.
• Ensure that the lobby is well-stocked with brochures, maps, and other informational materials.
• Monitor and maintain the appearance of the luggage storage area.
• Security and Safety:
• Follow all hotel security and safety procedures.
• Report any suspicious activity or security concerns to the front office manager.
• Assist with emergency procedures, including evacuations and providing first aid if necessary.

Collaboration:

• Work closely with the front desk, housekeeping, and other departments to ensure seamless guest experiences.
• Communicate guest feedback and any issues to the front office manager for prompt resolution.