HR Delivery Senior Analyst - Mandarin Support

Accenture Southeast Asia


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time

  • Lead and coordinate global change requests activities including reviewing scope, analyse change impact (update to documentation/existing process), determine testing scope and coordinate UAT/SRT and debrief team prior to go live/move to production
  • Engage with client stakeholder groups and HRSS in joint reviews when addressing process gaps and impacted documentation updates
  • Responsible to manage Knowledge Management & Access Management queues and meeting case management SLAs
  • Responsible to create/maintain and publish HRSS knowledge articles for HRSS
  • Engage with client stakeholder groups, HRSS and vendors for process improvements initiatives and relevant downstream readiness activities
  • Must haveDiploma or Degree graduate in any field
  • At least 5 years' work experience in the Human Resource or Project Management (experience in shared services environment is a plus)
  • Knowledge in HR Domain especially Workday HCM and transaction processing are required, Service Now Knowledge/Experience is a plus.
  • Fluency in written and spoken English with additional foreign language (Mandarin, Japanese or Thai) is a plus
  • Analytical, problem-solving and critical thinking skills is a requirement
  • Good understanding of a business process being analyzed and how it affects the various business units
  • Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes while meeting timelines is important
  • Experience in process improvement or Gen AI implementation
  • Good presentation skills and ability to communicate with various audiences, including end users, managers, and project stakeholder groups
  • Strong attention to details and accuracy and focused on high data accuracy
  • Quick learner who is easily able to learn new products, systems, applications and technologies. Important to be pro-active and take change/ownership in tasks assigned
  • Must be competent in Ms Office (Word, Excel and PowerPoint)
  • Core working hours are 10AM to 7PM (MYT), however flexibility is required to work outside of shift hours/different shift depending on project assigned


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