HR Service Delivery Analyst

Accenture Southeast Asia


Date: 2 days ago
City: Subang Jaya
Contract type: Full time

  • Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.
  • Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone.
  • Updating, managing and maintaining training records & planning for employees who attended training courses.
  • Enter and maintain candidate data in SAP.
  • Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
  • Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
  • Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/review administration process.
  • Support workforce and talent deployment business decisions from a data admin and support perspective.
  • Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.
  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.
  • Obtained Diploma or Bachelor’s Degree in Human Resources, Business, Social Sciences or a related field.
  • Fresh graduates are welcome to apply, preference will be given to candidate with 1 to 3 years of experience in HR transactional tasks.
  • Prior experience in SAP is preferred.
  • Advanced proficiency in Microsoft Excel (e.g. Pivot Table, VLOOKUP, formulas etc.) is a plus.
  • Must have high attention to details and focus on data accuracy.
  • Must be fluent in Mandarin (both written and spoken).
  • Quality driven – in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.


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