HRMS Support Specialist
Applied Integrators Sdn Bhd
Date: 3 weeks ago
City: Kuala Lumpur
Contract type: Full time

HRMS Support Specialist
Job Responsibilities:
- Perform customer services functions by answering customer requests and questions ad hoc.
- Implement and ensure adherence to security and data standards.
- Ensure system test according to testing policy and standard.
- Provide first line support on the system after completion of the implementation project.
- Troubleshooting system errors.
- Advise Client's Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities.
- Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA.
Skills & Competencies Requirements:
Technical/Functional/Hard Skills:
- Experience supporting HR applications by responding to user calls, emails, or trouble tickets.
- Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues.
- Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team.
- Ability to communicate and present complex issues and analyses in an effective manner.
- Intermediate working knowledge of SQL Server and SQL Scripting.
- Excellent written and oral communication skills in English.
Behavioural/Soft Skills:
- Strong analytical skills.
- Highly organized and attention to detail a must.
- Attention to detail and accuracy and ability to handle multiple priorities and tasks at the same time.
- Ability to use good judgment, tact and discretion in handling information of a sensitive and proprietary nature; ability to ensure confidentiality.
- Committed and dependable.
- Able to work under pressure with less supervision.
Qualifications:
- Degree in IT / Computer Science.
Other advantages experience:
- Familiarity with HR related IT business systems and other business applications and processes is a plus.
- Ability to quickly understand user requirements, explore multiple approaches to address requirement and suggest optimal solution.
- Customer oriented.
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