HRMS Support Specialist

HRMS Support Specialist

Job Responsibilities:

• Perform customer services functions by answering customer requests and questions ad hoc.
• Implement and ensure adherence to security and data standards.
• Ensure system test according to testing policy and standard.
• Provide first line support on the system after completion of the implementation project.
• Troubleshooting system errors.
• Advise Client's Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities.
• Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA.

Skills & Competencies Requirements:

Technical/Functional/Hard Skills:

• Experience supporting HR applications by responding to user calls, emails, or trouble tickets.
• Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues.
• Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team.
• Ability to communicate and present complex issues and analyses in an effective manner.
• Intermediate working knowledge of SQL Server and SQL Scripting.
• Excellent written and oral communication skills in English.
  

Behavioural/Soft Skills:

• Strong analytical skills.
• Highly organized and attention to detail a must.
• Attention to detail and accuracy and ability to handle multiple priorities and tasks at the same time.
• Ability to use good judgment, tact and discretion in handling information of a sensitive and proprietary nature; ability to ensure confidentiality.
• Committed and dependable.
• Able to work under pressure with less supervision.
  

Qualifications:

• Degree in IT / Computer Science.
  

Other advantages experience:

• Familiarity with HR related IT business systems and other business applications and processes is a plus.
• Ability to quickly understand user requirements, explore multiple approaches to address requirement and suggest optimal solution.
• Customer oriented.