HRMS Support Specialist

Applied Integrators Sdn Bhd


Date: 11 hours ago
City: Kuala Lumpur
Contract type: Full time

HRMS Support Specialist

Job Responsibilities:

  • Perform customer services functions by answering customer requests and questions ad hoc.
  • Implement and ensure adherence to security and data standards.
  • Ensure system test according to testing policy and standard.
  • Provide first line support on the system after completion of the implementation project.
  • Troubleshooting system errors.
  • Advise Client's Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities.
  • Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA.

Skills & Competencies Requirements:

Technical/Functional/Hard Skills:
  • Experience supporting HR applications by responding to user calls, emails, or trouble tickets.
  • Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues.
  • Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team.
  • Ability to communicate and present complex issues and analyses in an effective manner.
  • Intermediate working knowledge of SQL Server and SQL Scripting.
  • Excellent written and oral communication skills in English.

Behavioural/Soft Skills:
  • Strong analytical skills.
  • Highly organized and attention to detail a must.
  • Attention to detail and accuracy and ability to handle multiple priorities and tasks at the same time.
  • Ability to use good judgment, tact and discretion in handling information of a sensitive and proprietary nature; ability to ensure confidentiality.
  • Committed and dependable.
  • Able to work under pressure with less supervision.

Qualifications:
  • Degree in IT / Computer Science.

Other advantages experience:
  • Familiarity with HR related IT business systems and other business applications and processes is a plus.
  • Ability to quickly understand user requirements, explore multiple approaches to address requirement and suggest optimal solution.
  • Customer oriented.

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