Hub Service Manager - Energy Industries
ABB
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to
Hub Division Manager,PAEN,Asia
Your role and responsibilities
In this role, you will have the opportunity to implement Service strategy and driving Service growth locally at the respective local unit level. Leading the Service organization and is responsible to achieve performance targets and to optimize the utilization of service resources.
The work model for the role is:
This role is contributing to the Process Automation Energy Industries covering Hub Asia Countries and based in Petaling Jaya, Malaysia.
You will be mainly accountable for:
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
94056276
Write the next chapter of your ABB story.
This position reports to
Hub Division Manager,PAEN,Asia
Your role and responsibilities
In this role, you will have the opportunity to implement Service strategy and driving Service growth locally at the respective local unit level. Leading the Service organization and is responsible to achieve performance targets and to optimize the utilization of service resources.
The work model for the role is:
This role is contributing to the Process Automation Energy Industries covering Hub Asia Countries and based in Petaling Jaya, Malaysia.
You will be mainly accountable for:
- Driving implementation of the Service strategy as a member of the local management team. Ensuring corresponding plans are implemented consistently in the Service organization through collaboration with another businesses/hub.
- Driving, implementing, reporting and monitoring performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Running the day to day Service business to ensure profitable growth and improvement of Service productivity. Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction
- Executing the (global) service and delivery sales channel strategy within the local unit. Implementing productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supporting Sales resources in customer meetings. Driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
- Investing in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction. Improving the tendering offer for a fast a precise business address, developing tools for the Service Team.
- Responsible for health and safety of the local Business Unit/Product Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.
- Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating and developing direct and indirect subordinates. Improving service availability, providing training and developing capabilities and competencies.
- Minimum of 12 years of experience in automation services or sales, with a preference for a combination of both.
- Proven leadership skills in either sales or service roles.
- Ability to serve as a role model for the team.
- Strong understanding of profit and loss (P&L) management.
- At least 5 years of management experience.
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
94056276
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Corporate Administration Intern
SLB,
Petaling Jaya
2 days ago
About UsWe are a global technology company, driving energy innovation for a balanced planet.Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim...
Customer Support (Sunway Pyramid)
Happy Fish Swim School,
Petaling Jaya
3 days ago
Job ResponsibilityAttend to customerRegister and maintain customer attendance.Assist on administrative workReply messages and inquiriesClean and maintain center cleaninessDo branch opening and closing by shiftJob RequirementsWork Venue: Sunway Pyramid, PJAble to communicate well in English & (Bahasa Malaysia/ Mandarin)A tidy and meticulous person.Caring, loving and wiling to work with children and toddler.Strong communication skills and team work.Multitasking5 days work. 2 days...
IT Consultant - CRM
Evonik,
Petaling Jaya
4 days ago
What We OfferYou will work on exciting and challenging topics collaborating with a team in an innovative and creative environment. Continuous on-the-job training with senior members of the department guarantees that you will quickly become familiar with your duties and perform them independently.In addition to performance related pay and the promotion of your personal and professional development, we offer the...
