Human Resources Associate, Mid-Level

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

Please note that this is a remote role for those based in Selangor or Kuala Lumpur, Malaysia.

We practice transparent salaries and a level structure at CoinGecko:

• The salary for this position is RM9,481.
• Learn more about our level structure at CoinGecko's Career Progression.

What You Will Be Doing:

• HR Operations: Own the end-to-end HR operational lifecycle, including flawless execution of monthly payroll and claims, statutory submissions (EPF, SOCSO, EIS, LHDN, HRDC), benefits administration, employee offboarding, and contract management. You will also serve as the primary contact for all employee HR queries.
• Workplace & Engagement Support: Enhance the employee experience by managing office administration, coordinating company-wide events like townhalls, and administering employee engagement surveys (e.g., eNPS).
• Learning & Development: Research and create learning structures and processes for employees to upskill. Coordinate all learning and development logistics, including managing relationships with training vendors, scheduling sessions, and owning the HRDC claims and reporting process.
• Employee Relations: Provide confidential administrative support for employee relations matters, including grievances, conflict resolution, and disciplinary actions. Ensure compliance with all relevant HR laws and regulations.
• Performance Management: Support the effective implementation of performance management initiatives by administering the process in our HR systems, tracking submissions, and preparing support documents for employees and managers.
• Compensation & Benefits: Support the analysis of our total rewards structure by preparing accurate data for annual compensation reviews, bonus cycles, and benefits analysis.
• Organization Design: Participate in activities to support the organization's structure, including preparing job descriptions, job roles, hierarchies, and reporting lines.
• HR Reporting: Own the preparation of monthly/quarterly/annual HR reports. This involves gathering and cleaning data on key metrics like headcount, new hires, and turnover, providing the foundation for strategic analysis.
• Vendor Management: Maintain effective communication and manage relationships with external parties such as insurance providers, benefits brokers, training providers, and HR system vendors.
• Documentation: Create, maintain, and improve HR operational guidelines, process checklists, and standard templates to build a scalable foundation for the company.
• Plugged-In: Stay up-to-date with emerging trends and technologies in HR operations and contribute to the continuous improvement of our processes and systems.
• Collaboration: Work collaboratively with all stakeholders to complete projects in a timely and effective manner. Act as a trusted partner to the business, providing clear and helpful answers to HR-related questions.
• Coaching: Able to mentor interns. Mentorship includes imparting knowledge and/or technical skills for day-to-day work.
• You are required to support any ad hoc tasks as required by the company.

What We Look For In You:

• Proven Track Tecord: You have 3-5 years experience in a hands-on HR Operations or HR Generalist role.
• Education: You have a Bachelor’s degree (any field).
• HR Knowledge: You have strong, practical knowledge of the Malaysian Employment Act 1955 and core HR operational functions. Expertise in payroll processing and statutory compliance (EPF, SOCSO, EIS, LHDN, HRDC) and exposure to other HR areas is a strong advantage.
• Domain Knowledge: You demonstrate the ability to pick up knowledge of internal HR platforms (ATS, HRIS, etc.), blockchain/cryptocurrency industry and domain knowledge, as well as overall business and department operations quickly.
• Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.
• Analytical & Data-driven: You are meticulous with data, ensuring its accuracy and integrity. You are comfortable preparing reports and dashboards that will be used for strategic decision-making.
• Operational Excellence: You are able to frequently spot and prevent errors and have an exceptionally high bar for accuracy and quality. You also hold your peers to similar standards in their work.
• Integrity: You demonstrate sound judgment and have proven experience handling highly sensitive and confidential data with the utmost discretion.
• Strong Opinions, Loosely Held: You are humble in embracing better ideas from others, eager to improve things, and open to challenges and possibilities.
• Project Management: You take ownership of your responsibilities, ensuring all operational cycles and deliverables are met within the agreed timeline.
• Leadership: You are self-motivated and can work independently with minimal supervision. You have a strong sense of self-leadership and are curious and creative in finding ways to improve existing projects and workflows.
• Problem-Solving: You demonstrate the ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. You have a passion to solve people's problems while balancing business goals and people’s needs.
• People Skills: You are an excellent communicator who can build working relationships with all stakeholders. You have the proven ability to engage with candidates, internal staff, vendors, and company leaders in a constructive and collaborative relationship.
• Growth Mindset: You love learning new systems and finding more efficient ways of doing things. You see this role as an opportunity to build a best-in-class HR operational function from the ground up.
• Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Perks at CoinGecko:

• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.
• Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done.
• Comprehensive Insurance Coverage: We provide life and hospitalization coverage for you, along with hospitalization coverage for your dependents.
• Virtual Share Options: You'll be entitled to virtual options, with terms and conditions.
• Bonus: You’ll be entitled to a bonus, with terms and conditions.
• Parking Allowance: You will be given a monthly fixed allowance of RM 150 or SGD 100 to ease the cost of traveling.
• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals.
• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development.
• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost.
• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!