Immediate Hiring - Customer Service (Airline Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Handle inbound calls and emails from customers regarding bookings, ticketing, flight changes, baggage, and general inquiries.
- Provide timely and accurate responses while ensuring excellent customer experience.
- Record and track cases in the system, escalating complex issues when needed.
- Coordinate with internal teams to resolve passenger concerns.
- Promote relevant services such as upgrades, ancillaries, and loyalty programs.
- Min SPM graduate (fresh graduates welcome).
- Experience in customer service is an advantage.
- Strong communication in English & Bahasa Malaysia (other languages a plus).
- Customer-focused, patient, and able to work under pressure.
- Willing to work shifts, weekends, and public holidays.
- Open to 24/7 rotational shifts.
- 5 working days
- Annual Leave and Sick Leave
- Allowance Provided
- Training Provided
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