Inflight Technical Support Assistant

Key Responsibilities:

1. Device Handling:
Manage the daily collection, return, and inventory of operational devices.
Ensure devices are prepared and available for use at the start of each shift.

2. Maintenance and Charging:
Oversee device charging to ensure readiness for use.
Conduct routine cleaning and basic maintenance to maintain device functionality.

3. Troubleshooting:
Identify and address minor technical issues promptly.
Escalate unresolved issues to the technical support team when necessary.

4. Software Updates and Configuration:

Perform routine software updates and ensure devices are properly configured.

5. Documentation and Reporting:
Maintain accurate records of device usage, status, and troubleshooting activities.
Provide regular reports on device performance and operational issues.

Requirements:

1. Qualifications and Experience:
Minimum SPM or equivalent.
Fresh graduates are encouraged to apply; prior experience in inventory or device management is a plus.

2. Skills and Competencies:
Strong organizational and multitasking skills.
Basic technical aptitude to perform troubleshooting and updates (training provided).
Ability to work independently and collaborate effectively within a team.

3. Personal Attributes:
Punctual, reliable, and detail-oriented.
Good communication and interpersonal skills.
Willingness to work on a rotating shift schedule, including night shifts, weekends, and public holidays.

4. Other Requirements:
Physically capable of handling and organizing multiple devices as required.
Basic proficiency in Microsoft Excel or similar inventory-tracking tools is an advantage.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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