Inside Sales Executive (Based in Shah Alam)

About Esri Malaysia

Esri Malaysia is the exclusive local distributor of Esri’s world-leading GIS software and a key member of the world’s largest group of ArcGIS specialists outside of the United States – the Boustead geospatial group.

The group collectively provides software and services to organisations across Malaysia, Australia, Bangladesh, Brunei, Indonesia, Papua New Guinea, Singapore and Timor-Leste.

For more than three decades, Esri Malaysia has forged an impressive track-record of achievement. Amongst the significant programs of work undertaken in recent years is the roll out of the Malaysia Geospatial Data Infrastructure, the JUPEM mapping modernization project and the Defence Geospatial Information System project.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

About the Role

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

What you'll do:

• Renewal Specialist handle renewal sales enquiries, engage with new and existing customers, and ensure smooth renewals by collaborating with various internal teams.
• Support in Maintenance Sales Development in software maintenance renewal and education software, provides regular engagement and communication.
• Follow up and ensure Customer Registration on Maintenance related program and activities (such as Webinars, Workshops and Events).
• Provide maintenance enablement awareness for active maintenance customers (such as walkthrough and onboarding of Maintenance Benefits and Entitlements).
• Build relationship with customer & responsible in addressing customer technical support issues, while working closely with tech support team.

About You

We believe that to be successful in this role you will need:

• Candidate possess Diploma/Degree in Computer Science/Information Technology/Software Engineering or equivalent
• Minimum 2 to 4 years of related working experience as inside sales, admin, customer service.
• Possesses excellent written and oral in English and malay skill.
• Fresh grad are welcome to apply.

Why Esri Malaysia

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at [email protected].We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Note: This role is for local Malaysian citizen.