Inside Sales Support Representative

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Role

• Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level.
• Prepare Lenovo Customer Agreements for new customers.
• Create and validate customer records for new customers.
• Entitle and accept services contracts and PO according to Lenovo company policy.
• Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
• Perform contract termination upon customer's request and management approvals.
• Proactive in problem identification and resolution along different integrated systems (Dynamic 365/LBP/S4 HANA/iBase).
• Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
• Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
• Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.
• Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
• Prepare daily quote and contract status report, publish to the corresponding stakeholders.
• Assist in data analysis whenever required.
  
  

Position Requirements

• Education: Bachelor Degree or equivalent.
• Language: Strong written and verbal English communication skill is a must. Proficiency of Mandarin in verbal and written is required, preferably Traditional Chinese.
• Experience: 2-3 years of quoting, contract management and billing related skills are preferred.
• Intermediate or advanced skills on Microsoft 365 and S4 HANA are preferred.
• Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks/ projects/ priorities.
• Be a team player yet able to think independently.
• Critical thinking and problem resolution. Detail oriented.
• Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.