Insurance Operations Specialist

Accenture Southeast Asia


Date: 2 days ago
City: Subang Jaya
Contract type: Full time
Responsibilities:


  • Manages processes based on established performance standards, service & quality levels.
  • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
  • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
  • Coaches team members on proper handling of transactions.
  • Execute existing DR/BCP plans of the team.
  • Execute/deliver output based on the project plan during migrations.
  • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
  • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
  • Takes ownership in resolving and managing end-customer issues and negotiations.
  • Manages internal updates/communication within the unit.
  • Enforces compliance to company policies and effect disciplinary measures on violations.
  • Assists in providing mentoring/coaching to co-leads.
  • Assists Director in the management of the unit/department, if needed.
  • Assists the leadership team and/or Training & Development team in the documentation of process updates or procedures.
  • Initiate and implement process improvements.
  • Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects
  • Experience is a must. Minimum of 5 years professional experience or 5 years Supervisory position.
  • Above-average communication and meeting facilitation skills.
  • Proficient in MS Applications.
  • Flexibility with rotational schedule
  • Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
  • Ability to adhere to and promote current performance tool that team uses.
  • Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.
  • Coachable - Seeks out and accepts feedback to improve personal and team performance.
  • Customer Focus - Processes with a consistent attitude of respect, courtesy, patience, and helpfulness. Has business acumen and can see things in a bigger picture.
  • Met or exceeded performance expectations in the last performance appraisal.


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