Intern
DKSH
Date: 1 week ago
City: Shah Alam
Contract type: Intern
Job summary:
The role involves managing orders, complaints, daily reports, KPIs, investigations, corrective actions, and supporting timely order processing and TCP management.
Job Responsibilities:
The role involves managing orders, complaints, daily reports, KPIs, investigations, corrective actions, and supporting timely order processing and TCP management.
Job Responsibilities:
- Prepare daily reports for backlog orders and open collection orders for trade returned stocks
- Update Scuba KPI daily for operation meeting
- Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine.
- Work closely with process owner to identify root cause, corrective and preventive action to close the complaints’ tickets in Scuba system.
- Monitor corrective/preventive actions proposed by process owner to ensure actions are duly carried out
- Monitor complaints status in Scuba system. Reassign unresolved complaints to process owner or escalate to head of department for action until closure.
- Provide daily Scuba performance status report to Head of Department and process owner for follow up and action.
- Support process owner to raise Scuba complaint tickets and monitor for closure.
- Monitor status of urgent order/request to ensure orders/requests are being handled timely to meet clients/customers timeline.
- Report and monitor backlog orders, follow up with operation to clear the orders within the SLA timeline
- Handling Transport Core Process (TCP) to ensure number of orders hand over by outbound team to dispatch match the plan.
- At least a Diploma in Supply Chain, Logistic, Engineering or any other related fields.
- Any prior experience in quality assurance or QMS specific to logistics, supply chain, or a 3PL environment would be an added advantage.
- Fresh graduates with a minimum course completion CGPA of 3.0 are welcomed to apply as well
- Possess knowledge in project management.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, Power Point)
- Demonstrate fluency in local language and ideally in English, both written and spoken
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