Intern, Contact Centre (Front Office)

Define your future at Hong Leong Bank Support the HLCC Front Office in executing end-to-end recruitment pipelines, enhancing employee engagement initiatives, and managing critical administrative operations. This role serves as a key liaison between stakeholders to monitor headcount, finances, and technology access to ensure seamless operational continuity HLCC Recruitment

• Coordinate and schedule interviews for Service Managers and Support Team Leads;
• Oversee the collection and verification of candidate documentation
• Generate accurate and timely daily, weekly, and monthly recruitment metrics and operational reports
• Manage and facilitate the onboarding lifecycle and offboarding process

Employee Engagement

• Assist in developing and implementing guidelines and initiatives designed to elevate employee morale and engagement levels
• Partner with frontline teams to execute engagement activities that drive performance and foster engagement

Administrative

• Provide comprehensive administrative support to ensure the efficient day-to-day operation of the HLCC
• Execute assigned projects by coordinating requirements, planning meetings, and tracking results against established milestones

Eligibility

• Malaysian citizen;
• Undergraduate/ graduate in any field of study from a local or international university;
• Possess CGPA / GPA score of 3.0 and above, or equivalent;
• Able to commit to entire duration of program (minimum of 12 weeks);

• Able to demonstrate leadership qualities and ability to overcome challenges through degree or extra-curricular activities;
• Displays enthusiasm when given tasks, able to communicate with people at various seniority levels and work cohesively in a project or team environment;
• Possess the passion and motivation to push for growth and success in the banking and financial industry.

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.