Intern | Procure to Pay (P2P) Helpdesk (Mandarin Speaker)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche is one of the world's largest pharmaceutical companies. As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland.

Roche has been present in Malaysia since 1972, when the sales and distribution of products was managed by a third party distributor. Since then, Roche has established its operations to include Roche (Malaysia) Sdn. Bhd., the pharmaceutical business; Roche Diagnostics (Malaysia) Sdn. Bhd., the diagnostics business and Roche Services (Asia Pacific) Sdn. Bhd. (also referred to as Roche Services & Solutions APAC). With a total staff strength of over 1,000, Roche has grown into one of the leading healthcare companies in Malaysia that provides holistic healthcare solutions to healthcare practitioners and patients.

JOB ACCOUNTABILITIES:

• Manage Incoming Queries
• Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team, when required
• Assist end-users with general use, navigation, functionalities and processes queries
• Build strong collaborative networks with key stakeholders and ensure good/adequate communication
• System Testing and Training
• Provide testing support to the whole Procurement system for the regression tests
• Ensure delta training, refresh training to end users
• Maintain the regional training documentations and knowledge database updated
• Continuous Improvement Initiative
• Participate to the continuous improvement initiatives by proposing systems enhancements
• Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
• Ensure Compliance
• Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s
  
  

QUALIFICATION REQUIRED:

• Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent
• Degree in Business Studies, Finance & Accounting would be desirable
• Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.