IT Consultant - Collaboration Intern

ROCKWOOL Group


Date: 2 weeks ago
City: Subang Jaya
Contract type: Full time
Key Responsibilities

  • Assist in the administration and maintenance of Microsoft 365 applications including Outlook, Word, Excel, OneDrive, and others
  • Assist in tracking and managing software licenses to ensure compliance with licensing agreements.
  • Provide technical support to end users on M365-related issues, ensuring timely resolution and user satisfaction.
  • Provide technical support for end user devices including laptops, desktops, tablets, and mobile phones.
  • Assist with the setup, configuration, and troubleshooting of hardware and software.
  • Assist in the development and maintenance of dashboards and performance indicators.
  • Monitor license usage and optimize license allocation to maximize cost efficiency.
  • Generate regular reports on M365 usage, license compliance, and other relevant metrics.
  • Document and maintain records of support activities, solutions, and best practices.
  • Collaborate with team members to gather requirements and implement solutions that meet business needs.


Qualifications

  • Currently pursuing a degree in Computer Science, Information Technology, or a related field.
  • Basic understanding of Microsoft 365 applications and their functionalities.
  • Familiarity with software license management and compliance.
  • Strong analytical skills and ability to interpret data and generate insights.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills and ability to work collaboratively in a team environment.
  • Proactive, eager to learn, and able to manage time effectively.
  • Prior experience in an IT support role is a plus.


Benefits :

  • Gain hands-on experience in M365 administration, license management, reporting, and end user support.
  • Mentorship and guidance from experienced professionals.
  • Opportunity to work with a supportive and experienced IT team.
  • Exposure to real-world IT challenges and solutions in a professional setting.
  • Potential for future employment opportunities based on performance.
  • Access to learning resources and professional development opportunities.

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