IT engineer

Lenovo


Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Position Overview

Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensure efficient and compliant daily operations. This role also support daily database operations across enterprise databases including Oracle, MySQL, Milvus vector database, and Elasticsearch for search/indexing, supporting monitoring, backup/resotre, patching, performance tuning, and user permission management. This position will have structured training.

Core Responsibilities

  • User Support
  • Resolve employee endpoint issues per SOPs (hardware failures/software installation/account access)
  • Deploy and configure office equipment (Windows/macOS/mobile devices)
  • Respond to service desk tickets within 20 minutes (initial response)
  • System Maintenance
  • Perform basic server health checks (CPU/memory/disk space)
  • Assist in patch deployment and backup operations (following change management processes)
  • Maintain IT asset database (devices/licenses/IP addresses)
  • Process Execution
  • Document and escalate incidents per established procedures
  • Update knowledge base articles (FAQs/solution repository)
  • Execute security compliance tasks (password policy enforcement/antivirus scans)
  • Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)
  • Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup/restore, migration and user permission management.
  • Help maintain and develop automation scripts related to these database operational tasks (Shell, Python)(Choose one)
  • Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards
  • Participate in the compilation of database questionnaires and other related materials(FAQ)

Qualifications

Mandatory Requirements

  • Degree in Computer Science/related field
  • Proficiency in OS maintenance (Windows 10+/macOS)
  • Understanding of TCP/IP fundamentals (IP/DNS/VLAN)
  • Ability to strictly follow documented procedures
  • Foundational knowledge of Oracle, MySQL, Milvus, and Elasticsearch database concepts and operations
  • Experience with backup and recovery procedures for these systems

Preferred Qualifications

  • Candidates with with Fluent Mandarine speaking are preferred.
  • ITIL V4 Foundation certification
  • Service desk or desktop support internship experience
  • Skillful scripting skills (Batch/Bash)
  • Practical experience or internships involving Oracle/MySQL/Milvus/Elasticsearch preferred
  • Relevant certifications (MySQL OCP/) are a plus

#NOVAIT

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

DM People Services Specialist

Sanofi, Petaling Jaya
8 hours ago
Job Title: DM People Services Specialist About The JobOur Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As DM People Services Specialist ,...

Public Affairs Lead, TMS

Sanofi, Petaling Jaya
8 hours ago
About The JobWe are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant...

Accounting Analyst II - Fixed Assets (12 months contract)

Kimberly-Clark, Petaling Jaya
1 day ago
Job DescriptionAccounting Analyst II - Fixed Assets (12 months contract) - (Global Business Services)Your Job You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your...