IT Manager
Daythree
Date: 3 weeks ago
City: Shah Alam
Salary:
MYR 8,000
-
MYR 10,000
per month
Contract type: Full time
Job Responsibility
Key Responsibilities: ⢠Oversee daily IT operations within the contact Centre environment, including system uptime, server performance, network connectivity, and telephony. ⢠Manage IT service desk support for internal staff, including incident management, request fulfilment, and user support. ⢠Ensure the availability and reliability of contact centre platforms. ⢠Collaborate with external vendors and partners to resolve system issues and implement upgrades or patches. ⢠Lead IT projects including system rollouts, upgrades, infrastructure enhancements, and business continuity planning. ⢠Implement and enforce IT policies, cybersecurity practices, asset management, and compliance with regulatory standards (e.g., PDPA, ISO 27001). ⢠Support Work From Home (WFH) infrastructure for remote agents, ensuring secure and stable access. ⢠Monitor and report on IT performance metrics and service-level compliance. ⢠Mentor and manage a team of IT support staff, providing guidance, training, and performance management.Â
Job Requirements
Required Skills & Qualifications: Education & Certifications: â¢Bachelorâs degree in information technology, Computer Science, or related field. ⢠Relevant certifications such as ITIL, CCNA, MCSA, or PMP are preferred. Technical Skills: ⢠Strong experience in managing IT infrastructure (servers, firewalls, switches, VPNs). ⢠Knowledge of cloud-based contact centre solutions (e.g., NICE CXone, Genesys Cloud, AWS Connect). ⢠Proficient in Microsoft 365, Active Directory, Windows Server, VoIP, and network monitoring tools. ⢠Familiarity with backup and disaster recovery systems. Experience: ⢠Minimum 5 years of experience in IT roles, with at least 2 years in a managerial or team lead position. ⢠Experience working in a contact centre or BPO environment is highly desirable. ⢠Proven experience in handling high-availability environments and mission-critical systems. Soft Skills: ⢠Strong leadership and team management capabilities. ⢠Excellent problem-solving and decision-making skills. ⢠Strong communication skills, both verbal and written. ⢠Ability to work under pressure and manage multiple priorities. ⢠Customer service-oriented mindset with a proactive approach. ⢠Strategic thinking with an ability to align IT initiatives with business goals. ⢠Adaptable to fast-paced, evolving environments. ⢠Strong technical and reporting skills
Job Benefits
EPFSocsoAnnual Leave Medical Benefits & additional perksÂ
Key Responsibilities: ⢠Oversee daily IT operations within the contact Centre environment, including system uptime, server performance, network connectivity, and telephony. ⢠Manage IT service desk support for internal staff, including incident management, request fulfilment, and user support. ⢠Ensure the availability and reliability of contact centre platforms. ⢠Collaborate with external vendors and partners to resolve system issues and implement upgrades or patches. ⢠Lead IT projects including system rollouts, upgrades, infrastructure enhancements, and business continuity planning. ⢠Implement and enforce IT policies, cybersecurity practices, asset management, and compliance with regulatory standards (e.g., PDPA, ISO 27001). ⢠Support Work From Home (WFH) infrastructure for remote agents, ensuring secure and stable access. ⢠Monitor and report on IT performance metrics and service-level compliance. ⢠Mentor and manage a team of IT support staff, providing guidance, training, and performance management.Â
Job Requirements
Required Skills & Qualifications: Education & Certifications: â¢Bachelorâs degree in information technology, Computer Science, or related field. ⢠Relevant certifications such as ITIL, CCNA, MCSA, or PMP are preferred. Technical Skills: ⢠Strong experience in managing IT infrastructure (servers, firewalls, switches, VPNs). ⢠Knowledge of cloud-based contact centre solutions (e.g., NICE CXone, Genesys Cloud, AWS Connect). ⢠Proficient in Microsoft 365, Active Directory, Windows Server, VoIP, and network monitoring tools. ⢠Familiarity with backup and disaster recovery systems. Experience: ⢠Minimum 5 years of experience in IT roles, with at least 2 years in a managerial or team lead position. ⢠Experience working in a contact centre or BPO environment is highly desirable. ⢠Proven experience in handling high-availability environments and mission-critical systems. Soft Skills: ⢠Strong leadership and team management capabilities. ⢠Excellent problem-solving and decision-making skills. ⢠Strong communication skills, both verbal and written. ⢠Ability to work under pressure and manage multiple priorities. ⢠Customer service-oriented mindset with a proactive approach. ⢠Strategic thinking with an ability to align IT initiatives with business goals. ⢠Adaptable to fast-paced, evolving environments. ⢠Strong technical and reporting skills
Job Benefits
EPFSocsoAnnual Leave Medical Benefits & additional perksÂ
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