IT Manager, KSEA
KONE
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
The IT Manager is a trusted partner from KONE IT for local business and regional KONE Way Manager. She/He contributes to ensuring standards set globally are adopted by frontlines and regions, and user satisfaction (CSAT) towards KONE IT is at the expected level. The IT Manager strengthens the collaboration between KONE IT and local business units.
What will you be doing?
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Why this role?
The IT Manager is a trusted partner from KONE IT for local business and regional KONE Way Manager. She/He contributes to ensuring standards set globally are adopted by frontlines and regions, and user satisfaction (CSAT) towards KONE IT is at the expected level. The IT Manager strengthens the collaboration between KONE IT and local business units.
What will you be doing?
- Collaborates with local business management and Unit KONE Way Managers to understand and influence local needs towards KONE IT solutions or new requirements for IT services.
- Helps local businesses to find the right contacts from KONE IT when needed.
- Advocates and informs local businesses on global KONE standards set for IT-related topics such as cybersecurity or architecture.
- Act as an escalation point for local businesses towards KONE IT Solution Teams by contacting the Solution/Service Owner if escalation is needed.
- Find contacts or knowledge of local setups from business to KONE IT units or projects if needed. Vice-versa, helps the global deployment projects to find local resources for deployments from their local vendor network if needed.
- Organizes and manages workstation asset management in respective regions including HW orders and maintaining assets.
- Facilitates local implementation for site moves/openings/closure to ensure business continuity and acts as the contact point between the Connectivity Team and local business.
- Collaborate with the KTI Communications team and global solution teams to manage user communications towards the respective frontlines/countries.
- Manage In-country IT support personnel in delivering required IT-related services to the respective business units
- Periodic reviews with business stakeholders, in particular unit or region MD, to gather feedback and follow-up on meeting expectations
- Bachelor's degree in information systems, engineering, or related disciplines
- Minimum 7 years related working experience, especially in the area of IT service management
- Preferably working experience in an MNC with a matrix organizational structure
- Minimal 2 languages (English + 1 local language of the respective region)
- ITIL certification
- Financial management
- Supplier/Vendor/Partner management experience
- Knowledge of IT infrastructure and cybersecurity
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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