IT Support Technician

Job Summary:

Information Technology Support Technician sets up and maintains computer and network systems in Masimo. Assist employees by answering questions, resolving technical problems and maintaining the company network, software and computer equipment to ensure that the concerned people get the most effective IT functionality.

Duties & Responsibilities:

• Work on IT Service Desk tickets to troubleshoot IT issues related to computers (desktop and laptops), printers, networks, handhelds and cell phones.
• Ensure security and privacy of networks and computer systems.
• Perform preventive and corrective maintenance on computer equipment.
• Assist onsite and remote employees with their computer and software-related issues. *
• Software installation and basic network troubleshooting.
• Setup and Imaging computers.
• Document resolution and follow up with Service Desk tickets.
• Support manufacturing IT equipment such as printers (laser and label).
• Support audio-visual requests or issues on events or meetings.
• Perform assets lifecycle for computers, printers, handhelds and cell phones.
• Manages IT inventory.
• Unlock Windows AD user accounts.
• Require working after business hours or night shift (as and when required).
• Any other reasonable duties assigned by the superior.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Technical aptitude to learn and follow instructions.
• Problem solver and strong attention to detail.
• Hands-on experience with diverse computer systems and networks.
• Ability to research solutions and work independently on tasks.

Preferred Qualifications:

• Broad knowledge in Windows client/server network environment.
• Strong troubleshooting skills in Windows Operating System and O365 issues.
• Excellent diagnostic and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work in teams and individually.
• Experiences working in Multi-National Company especially in production environment.
• IT Professional Certification as IT Technician.

Education:

• Diploma in Computer Science, Engineering, or similar relevant field.

Physical Requirements/Work Environment

This position primarily works in an office and production environment. It requires frequent visits to employee offices as deskside support. Daily use of computers and other computing and digital devices is required. It may stand for extended periods when facilitating meetings or walking in the facilities and sometimes it requires bending over production lines or lift heavy equipment. Some local travel may be necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to perform these tasks for extended periods successfully. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.