IT Technical Support Manager at Weike Gaming Technology (Malaysia) Sdn Bhd

SmartHire by SEEK


Date: 6 days ago
City: Shah Alam
Contract type: Full time

Our client “Weike Gaming Technology (Malaysia) Sdn Bhd” is seeking IT Technical Support Manager to join their company

What you’ll be doing?

  • Appointed Head of CS team, responsible for overall Support operations which include commissioning, installation and support of all slot machines, ETG and system for overseas and local market.
  • To set TSS monthly roster and to oversee Support daily operation.
  • To manage the team for relocation, commissioning and installation of slot machines, ETG and systems for overseas and local market.
  • To manage the team to deliver on time technical support to overseas casino/club for slot machines, ETG and systems ensuring SLA for L1 support is met.
  • To arrange standby support if deemed necessary for casino / club when introduction of new Weike’ products (or game or program) and to ensure the team provides constant updates and feedback to related parties for product review and improvement.
  • To be responsible in arranging the team in carrying out product upgrade on site, e.g. machine game change and system software upgrade/testing.
  • To be responsible in gathering customer feedback from the team and notify HQ (Sales and Support)
  • To be responsible in liaising with the customer for any technical inquiry and provide resolution if any.
  • To provides new sites on-site training to customers on game functionality and operation.
  • To provides devise conversion instructions for configuration comparisons or hardware upgrade/downgrade changes.
  • To provide technical assistance by fixing problems remotely using remote access.


Who are they looking for?

  • Preferable Chinese speaker and male.
  • Someone good in gaming industry/casino/IT background.
  • Advanced Diploma in Software Engineering / Information Technology / Computer Science or related discipline.
  • Minimum 5 years technical support experience in gaming industry.
  • Ability to lead and guide technicians for overseas or local assignment.
  • Computer literate, with strong knowledge in computer hardware, software and computer networking will be an added advantage.
  • Good interpersonal skills and able to communicate with all levels, internally and externally, in a professional and responsive manner.
  • Knowledge and understanding of AC/DC fundamentals will be an added advantage.

Working Hour:

  • 5 days work week

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!

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