Junior Customer Care Agent (Phone)

Amway


Date: 11 hours ago
City: Petaling Jaya
Contract type: Full time
Primary Responsibilities

  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Provide accurate and comprehensive information about products, services, and company policies.
  • Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
  • Stay up-to-date with company products, services, and policies to provide accurate information to customers.
  • Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
  • Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.

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