Junior VIP Key Account (Retention & Sales)

Alpha Iota BPO


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!


Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

  • Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
  • Maintain an accurate record of client engagement.
  • Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
  • Provide great customer experience through a consultative approach.
  • Be a strong team player and support company directions & goals.
  • Take ownership of your own performance by evaluating key metrics.
  • Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
  • Work location: Remote
  • Working hours: Monday - Friday (12PM - 9PM).


To be successful in this role, you will need to have:

  • Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
  • Good command of English, Mandarin and Bahasa Malaysia.
  • Excellent communication skills & interpersonal skills.
  • Good negotiation skills with the ability to resolve issues and customer concerns.
  • Sense of ownership and pride in your performance and its impact on the company's success.
  • Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
  • A proficient communicator with a consultative sales approach.
  • Self-motivated and possess aggressive sales personality in achieving quantitative results.
  • Good attitude with hunter mentality.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

AI prompt and quality engineer

CoinMarketCap, Remote
2 days ago
Responsibilities Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement...

Clinical Trial Psych Rater - Malay Speaking

IQVIA, Remote
4 days ago
Clinical Specialist Consultant - Malay SpeakingLocation: Remote/virtualHours: Estimated 10-16h/monthRole: Clinical SpecialistJob Description:The Clinical Specialist reviews scales administered by raters in a clinical trial to ensure that assessments are being conducted in a standardized manner to ensure data reliability. The quality of assessments is evaluated, and live interaction with raters is conducted to discuss assessment methodology, scoring technique, and to provide...

Senior Salesforce Developer

Allocated Bullion Exchange - ABX, Remote
1 week ago
About UsAllocated Bullion Exchange (ABX)Allocated Bullion Exchange (ABX) is the world’s leading electronic institutional exchange for allocated physical precious metals. The ABX brings global trading, price discovery, and clearing facilities into one standardised and secure online trading environment via our ground-breaking exchange trading platform, MetalDesk.The exchange introduces a new centrally cleared, transparent and cost-effective allocated exchange system and standard for...