Key Account Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Reporting to Sales Manager, you will be responsible for delivering and securing profitable growth with the assigned key customer accounts in the Service – Energy Division in line with the Southeast Asia Sales Company targets and objectives.

In this role, you will be based in Shah Alam, Malaysia and will manage an assigned key customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer.

Job Description

• Sales and marketing of Alfa Laval spare parts and services to the Oil and Gas, Power Sector, Refinery, Machinery & Manufacturing, and Chemical industries
• Follow established sales processes and guidelines to promote and sell Alfa Laval Product and services.
• Conduct Market and Customer analysis and mapping to define business potential and opportunities. Develop, implement, follow up local sales activities for/with relevant key account(s) or markets to meet growth targets and goals.
• Be active in the market and focus on making visits, meetings and interactions with already existing customers, focusing on customer needs understanding and highlighting the value of our products and services.
• Plan and execute a systematic follow-up on all relevant steps in the KAM sales process to ensure that we capture all possible business.
• Develop value quotes reflecting the customer needs stressing the unique selling points and follow up;
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
  
  

What You Know

• Bachelor’s degree from recognized university, engineering related field (chemicals, mechanicals or other related field)
• Experience in similar role and has good local market knowledge and network with key stakeholders in the energy sector in Malaysia.
• Proven track record of over-achievement in your current or previous work capacity.
• Proactive, service minded, strong in customer care and take quick actions.
• Market experience in Oil & gas, Petrochemical and related industries will be an added advantage.
  
  

What Is In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.