Key Account Manager (Corporate Account)

DHL Global Forwarding


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Job Description:

We are looking for talents who experienced in forwarding/ logistic knowledge to join our Sales team. This role will be acting as Key Account Manager by providing customer personalized approach and service.

Job Responsibilities:


  • Lead the geographic profitability development of designated CSI and/or MNC Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
  • Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved.
  • Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
  • To incorporate industry/sub-sector solutions, best practices and knowledge into selling process, and to develop an industry-specific sales plan (with guidance and input from Head of BD).
  • Implement global and regional account acquisition / development approaches and platforms
  • Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled.
  • Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions.
  • Develop plans to deny competitor penetration into the accounts.
  • Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL.
  • Establish and implement a pricing review timetable that ensures improving margins from designated accounts.
  • Adhere to regional standards on profit margins management.
  • Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification.
  • Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
  • Build and maintain executive relationships within the designated CSI/MNC customer accounts.


To be successful in this role, we are expecting the below:


  • Possess Diploma/ bachelor's degree in Logistic Management & Transportation or any equivalent academic background.
  • Minimum 4 year working experience in the freight forwarding business.
  • Exposure to Freight Forwarding will be added advantage.
  • Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
  • Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.


Skills required:


  • Initiative - Problem solver and willing to take more responsibility.
  • Analytical (attentive to details)
  • Customer Orientation
  • Planning and Organizing (able to Be Multitasking)


Attribute required:


  • Work Independently (minimal supervision)
  • Positive Mindset (able adapt to system changes)
  • Fast learner & Proactive
  • Good self-disciplinary
  • Work under pressure
  • This position will be based at our USJ Branch, Selangor.


We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

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