Key Account Manager, Food and Nutrition (FNN)

About The Role

We are seeking a driven, proactive Account Manager/ Key Account Manager in Food & Nutrition – Dairy & Beverages OR Non-Dairy Creamer (NDC) to join our team in the specialty food ingredients sector. This role is pivotal in driving business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts.

We’re looking for someone with a strong commercial mentality who thrives in a dynamic environment and has the technical expertise and insights to act as a trusted advisor to our customers.

As an Account Manager/ Key Account Manager, your focus will be on expanding our market share by identifying new customers, actively pursuing leads, and converting them into long-term partnerships. In addition to growing new accounts, you will also provide valuable technical guidance to existing customers ensuring Caldic and our Principals’ products are effectively positioned in the market.

This is an exciting opportunity for a highly motivated individual who is passionate about generating new business, creating innovative solutions and maximizing our customers’ success.

Key Responsibilities

Segment Management & Growth:

• Manage a diverse customer in Dairy & Beverages/ Non-Dairy Creamer (NDC), with a dedicated focus on increasing market share, cross-selling and upselling within the segment.
• Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.
  
  

New Business Development

• Strategically prospect and identify potential new business opportunities within the Specialty Food Ingredients – Dairy & Beverages or NDC sector, expanding our customer base and achieving ambitious growth targets.
• Develop and implement tactical plans to exceed sales quotas by relentlessly pursuing potential clients across assigned territories and verticals.
• Implement focused initiatives to capture new market share, moving quickly on leads and converting them into loyal customers.
  
  

Account Management & Relationship Building

• Cultivate strong relationships with existing principals, suppliers, key accounts, ensuring their ongoing satisfaction and identifying additional growth opportunities.
• Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.
  
  

Technical Promotion & Support

• Champion our Principals' and Suppliers portfolio through technical promotion, delivering product insights and training to customers.
• Provide hands-on technical support and guidance, positioning yourself as an industry expert and trusted advisor.
  
  

Market Representation & Networking

• Actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen our brand presence.
• Stay informed on industry trends and competitor activities, leveraging this knowledge to refine our approach and maintain a competitive edge.
  
  

Performance Analysis & Reporting

• Prepare and present regular reports on account performance, new business wins, and market trends.
• Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.
  
  

Skills

Job Requirements

• Education: Bachelor’s degree in science or related qualifications in Food Technology/ Food Science or Food related qualifications.
• Experience: Proven experience in the specialty food ingredients with a technical background and a minimum of 5 years in Sales or Business Development or comes with R&D background with 2~3 years of Sales experience.
• Sales Drive: Strong commercial acumen with a track record of achieving or exceeding sales targets in a “hunter” sales role.
• Relationship Skills: Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers.
• Technical Knowledge: Ability to effectively support product promotion, technical inquiries, and customer training.
• Analytical Ability: Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Travel: Willingness to travel within the assigned territory as needed to meet with customers.
• Tool: Proficiency in MS Office and CRM software.
  
  

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more
  
  

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location:

Shah Alam, MY, 40150

City: Shah Alam

Country/Region: MY