Lead Product Designer, CX

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the role

You will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

If you have a user-centric approach, and thrive in collaborative environments, then the Grab Design team is the place for you. We're looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab. You will be reporting to the Manager. The role will be fully onsite.

The Critical Tasks You Will Perform

• Lead product design from early insight to final solutions — transforming ideas into clear, intuitive experiences that deliver real value to users and the business.
• Collaborate cross-functionally with product managers, engineers, researchers, and stakeholders to align on impactful, user-centric solutions that meet business goals.
• Drive product discovery by planning and conducting user research, synthesizing insights, and translating findings into actionable design opportunities.
• Support and enhance the design system by creating and documenting new components, refining existing ones, and ensuring consistency across products.
• Communicate your design work by presenting solutions, rationale, and processes clearly to team members and stakeholders, driving alignment and shared understanding across functions.
  
  

Qualifications

• 6+ years of direct experience in product design.
• Portfolio of recent design work (at least 2 completed case studies in English): Showcase your contributions, the impact of your projects, and provide clear context. Highlight your end-to-end workflow, detailing how you move from problem discovery to launch.
• User research: Experience conducting user research using diverse methods and translating findings into actionable product requirements or improvements.
• Strong understanding of user experience: Proven expertise in designing responsive interfaces, with a strong understanding of modern standards and front-end development principles.
• Eye for visual design: Hands-on experience creating intuitive, visually appealing user interfaces. Your work solves problems and aligns with best practices.
• Collaboration across teams: Demonstrated experience working across team boundaries with diverse stakeholders.
• Proficiency with modern design tools: Hands-on experience with tools like Figma and ProtoPie. Prototype and present design concepts to stakeholders.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.