Lead Product Manager, Trust

Company Description

About Grab and our workplace

Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to Know the Team

The Trust product team is dedicated to ensuring that transactions and users on our platform are safe, protected, and genuine. Our team optimizes between user experience and minimizing financial losses.

Get to Know the Role

As a Product Manager for the Trust team, you will lead a multidisciplinary group of engineers, designers, and analysts. You will be responsible for creating and executing product strategy and roadmaps. This role directly contributes to the safety and authenticity of the platform, improving user experience and reducing financial risks. You will report to the Senior Product Management Leader, Grab Financial Risk.

The Critical Tasks You will Perform

• You will lead an empowered team to identify platform vulnerabilities and user pain points, brainstorming and implementing solutions to mitigate fraudulent activities.
• You will collaborate with engineering, data analytics, and design teams to develop and maintain a prioritized product backlog, ensuring the delivery of innovative, user-centric fraud solutions.
• You will define and communicate product requirements and specifications, thinking creatively and rigorously about problem-solving.
• You will partner with business counterparts and other stakeholders to define and execute well-structured go-to-market plans.
• You will define success metrics and consistently measure the impact of your work to ensure alignment with organizational goals.
  
  

Qualifications

What Skills You will Need

• Product Management Experience: At least 5 of experience in product management, particularly with a focus on fraud prevention or trust and safety.
• Technical Aptitude: Proficiency in understanding technical specifications and collaborating with engineering teams. Experience with fraud detection tools and techniques is a plus.
• Strategic Planning and Roadmap Development: Demonstrated ability to develop and execute strategic plans and product roadmaps.
• Metrics and Impact Measurement: Experience defining key metrics and measuring the impact of product initiatives, with an emphasis on continuous improvement.
  
  

Additional Information

Benefits at Grab:

Benefits

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.
  
  

We've got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It's not a box-ticking exercise; it's who we are. culture is centred around trust and openness. Every team member has a voice.