Lending Operation Analyst

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

• Operational Excellence: Take charge day-to-day lending operations, ensuring full compliance with all regulatory and internal requirements.
• Data-Driven Insights: Leverage advanced data analytics to identify operational issues, uncover strategic opportunities, and pinpoint areas for efficiency improvement and risk mitigation.
• Digital Transformation: Drive a high degree of digitalization and scalability within our processes, harnessing technology to streamline workflows.
• Risk & Process Optimization: Proactively analyze potential pitfalls across the process lifecycle for new product launches and system rollouts, safeguarding operational effectiveness.
• Continuous Improvement: Champion iterative process improvements and collaborate closely with cross-functional teams to eliminate process risk gaps.
• Cross-Functional Collaboration: Actively engage in cross-supporting other operational areas, contributing your analytical skills to various banking operations as business needs arise, and collaborating with product, customer experience, and business teams to create robust, customer-delighting processes.
• User Acceptance Testing (UAT): Participate in and support UAT efforts for new functionalities or system enhancements across various banking products, ensuring test scripts are accurate and systems meet operational requirements.
  
  

The Must-Haves

• Problem-Solving Prowess: A relentless drive for investigation and data exploration, with a keen ability to foresee obstacles and propose impactful operational changes.
• Lending Operations Expertise: Ample hands-on experience in lending operations, including journey mapping and process optimization.
• Strategic Vision: A thorough understanding of the latest process enhancement strategies within the lending industry.
• Analytical Acumen: A sharp eye for identifying weak points in processes and workflow structures, coupled with a strategic mindset to critically evaluate processes and synthesize actionable insights.
• Exceptional Communication: Top-notch presentation skills, with a proven ability to lead brainstorming sessions, conduct trainings, and create compelling reports.
• Organized & Deadline-Driven: Highly organized and committed to meeting deadlines, capable of spearheading both planning and implementation phases.
• Adaptability & Teamwork: Comfort and effectiveness in navigating ambiguity and operating within a fast-changing, unstructured digital environment, along with a strong ability to be a good team player in providing cross-support within the Operations group.
• Foundational Understanding: Experience or foundational understanding in design thinking and human-centric methodologies is a plus, contributing to our customer-delighting process creation.