Live Chat Agent (f/m/x)
Anton Paar UAE
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Responsibilities
Immediately
- First communication with our customers via our chat tool and with the support of our systems
- Provide technical first level support to the customers in a timely manner, being able to support the customer with your advice in a professional and respectful dialogue
- Processing Leads from Online and Offline requests in our CRM system
- Maintenance of customer data in the CRM system
- Continuous development of our live chat channel
- Proactively create, optimize, and manage SEA (Search) campaigns to achieve defined marketing goals.
- Perform in-depth data analysis and deep dives into campaign performance to identify areas for improvement.
- Independently derive and implement data-driven optimization measures to enhance campaign effectiveness.
- Technical education with a degree in chemical engineering or a related field, along with a strong business understanding
- English language skills are essential. Any additional language is a plus
- Customer-oriented problem-solving ability
- Strong written skills that leads to clear and concise text-based communication
- Experience in working with CRM is of advantage
- Structured, independent and responsible way of working
- Strong multi-tasking and ability to intensively focus
- Willingness to continuously learn more about our products
- Possess professional experience in the field of SEA, with a proven track record of success in managing and optimizing search engine advertising campaigns.
- Demonstrate an understanding of Google Ads, campaign setup, keyword optimization, and bid management strategies.
- A reliable and long-term workplace in our expanding and international high-tech company
- An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
- A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
- Individual training and onboarding
- Professional and personal development
Immediately
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