Logistics Operations Coordinator
Castlery
Date: 3 weeks ago
City: Remote
Contract type: Contractor
Remote
We're rethinking homes for how people really live, and we're looking for a Coordinator, US Logistics Operations to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
What you'll be doing:
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
What you'll be doing:
- Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada.
- Respond to customer delivery inquiries, including escalations from the CX team and direct outreach from customers.
- Coordinate special delivery arrangements and resolve exceptions or delays by working closely with carriers and internal teams.
- Communicate clearly and professionally with customers, carriers, and internal stakeholders via phone, email, and ticketing systems.
- Analyze delivery data to identify root causes of issues and suggest improvements to reduce logistics costs and improve service levels.
- Support continuous improvement projects and other tasks as assigned.
- Strong proficiency in English (written and spoken).
- Problem-solver with the ability to dive into operational challenges using data and creative thinking.
- Customer-centric mindset with a commitment to service excellence.
- Experience in logistics, operations, or supply chain management.
- Strong written communication skills and attention to detail.
- Minimally 1 to 2 years logistics or supply chain operations experience.
- Minimally 1 to 2 years of customer service experience or similar.
- Working hours: 11pm-7am MYT
- Work location: Remote
- 1-year contract, renewable annually upon year-end review
- Laptop will be provided
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
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