Manager, Change Management - Transformation

Summary:

• Responsible for planning and overseeing projects to ensure they are completed within the agreed timeline and within budget.

i) set deadlines and monitor project progress

ii) identify potential risks and solve issues that arise

iii) manage budget

iv) ensure stakeholders are update of the project status

• Ensure the stakeholders are prepared and equipped to engage, adopt and use the change successfully.
• Usually in contact with Operations, Finance, Actuarial, Product and Pricing teams plus the external vendors.

Responsibilities:

1. Project Management for Project Delivery and Implementation

• Key liaison point between all Project stakeholders to manage their expectations on the project for Scope, Timelines and Budget.
• Identify the key dependencies of the project to manage the regulatory and security measures.
• Define project scope and approach - get clarity and align on the purpose, vision, outcomes of the project.
• Coordinate between the teams for the project meetings and provide updates to project team and steering committee.
• Develop a detailed project plan with scope, sequence of activities, time estimates.
• Closely monitoring the project activities and supporting the team throughout the project.
• Identifying the risk and mitigating the risks throughout the project implementation.
• Identify the magnitude of change from people, process, and technology perspectives.

2. Stakeholder Engagement & Communication

• Identify internal/ external stakeholders (e.g. business, agency/banca, IT, vendor) with the Management to align the transformation agenda/ project initiatives.
• Establish Project Charter with internal/ external stakeholders.
• Plan and establish the key project milestones with business Subject Matter Experts, Project Owner and Project Sponsor, which include change agent assigned from each target group (e.g., business users, operations, actuarial, finance, IT).
• Identify stakeholder communication needs based on stakeholder matrix and discuss communication channels.
• Develop & rollout communication plans for target groups (e.g., FAQs, SOPs, training, briefings, townhalls etc.)

3. Management Reporting & Updates

• Participate in governance activities at all levels, including in strategy and large company wide business transformation.
• Work with other control functions to ensure audit plan considers emerging risks and priorities, improve the control environment of the company and reduce duplication.
• Participate in Management meetings such as Information Technology Steering Committee (ITSC).

4. Project Control & Governance

• Establish controls and governance of operational processes by collaborating between business and the control functions with on-going process improvements to support business needs.
• Ensure comply with company-wide risk appetite/matrix for respective project.
• Ensure project scopes are managed and complied with relevant regulatory requirements.
• Establish the project governance are according to the Group office framework and local regulatory requirements.

Requirements:

• Degree in any related fields.
• Possess Project Management certification or equivalent.
• At least 7 years of working experience as Project Manager/ Business Analyst / Process Engineer.
• Possess basic knowledge of Life insurance business and its regulatory requirements.
• Project management experience preferred.
• Effective and efficient communication
• Able to work with a variety of people
• Exceptional risk assessment skill
• Decisiveness and confidence in decision-making
• Can gauge project requirements to budget, time, and resources