Manager Customer Account Management
DKSH
Date: 5 hours ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
Degree in Sales/Marketing or related fields
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
- Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
- Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
Degree in Sales/Marketing or related fields
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Services Engineer
Vantive,
Petaling Jaya
3 days ago
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney...
RTR Accountant
Dassault Systèmes,
Petaling Jaya
3 days ago
Role Description & ResponsibilitiesWe are seeking a highly skilled and detail-oriented Accountant to manage the full spectrum of accounting functions, including General Ledger (GL), corporate reporting, statutory audit, and taxation. The ideal candidate will ensure accurate financial reporting, compliance with statutory regulations, and effective tax management. Your responsibilities will include, but not limited to:Support GL general accounting activities including but...
Senior Finance Analyst - Operational Lead
GSK,
Petaling Jaya
6 days ago
Site Name: Malaysia - Petaling JayaPosted Date: Nov 28 2025About the role The Operational Lead for the Hub Inventory & ICT (Inventory & Intercompany Transactions) team is a hands-on, operational leader responsible for delivering accurate, timely and compliant inventory and ICT reporting across APAC markets. This role leads a team of I&I Finance Analysts, oversees processes and systems, drives improvements...
