Manager, Global Payment Centre (SWIFT & RENTAS)

We are seeking a highly experienced and skilled Manager, Global Payment Centre who will be responsible for the strategic leadership, management and oversight of the organization’s SWIFT and RENTAS operations. This role requires a deep understanding of the payments industry, regulatory landscape and technological advancements. The successful candidates will reports to Head of Global Payment Center Department.

Key Responsibilities:

Functional

• Manage overall administration and management of operations of SWIFT/RENTAS section with stay updated on industry trends technological advancements to drive innovation of operational efficiency and involved in related project i.e UAT/regression tests/process re-engineering for work improvement.
• Execute the unit’s strategic plan, aligning with the organization’s business goals and oversee the day-to-day operations of SWIFT & RENTAS functions including payment processing, reconciliation and exception handling.
• Review operational procedures and formulate risks to mitigate reputational risks associated with SWIFT & RENTAS Operations and manage the unit’s budget effectively adherence to all relevant regulatory requirements including AML/CTF regulations.
• Build strong relationship with internal stakeholders, external stakeholders, including customers, vendors, Regulators and accurately compilation of statistics/analysis for risk management reporting within cut-off times in line with Bank's service standards policy.
• Provide solutions and strategy to operations team in handling queries and achieve established targets of service standards for all customer complaints at a reasonable minimum to maintain rapport and loyalty.
  

Managerial

• Management and administration of SWIFT daily operations.
• Initiate quality initiatives, promote team, service excellence culture and plan staff training programs to enhance staff competency in risk and compliance.
• Problem-solving and decision making.

Job Requirements:

Education/Qualification

• Malaysian citizen.
• Degree in any discipline or equivalent.
• Minimum 8 years in payments/branch operations/risk management with strong focus on SWIFT & RENTAS. Similar years experience in risk & project management also will be consider.
• Knowledge and experience on ISO 20022 message standard, broader understanding on payments technologies landscape system e.g. SAA. Rapport with Paynet & SWIFT would be essential.
• Good command of English (spoken & writing), strong management of leadership skills and decision-making skills.