Manager - Partner Delivery
Lenovo
Date: 3 weeks ago
                            City: Shah Alam
                                                        Contract type: Full time
                                                     
                                                
                            We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Key Responsibilities
WD00089208 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=71003
Key Responsibilities
                    Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Key Responsibilities
- Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
- Oversee day-to-day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
- Manage escalations, service disruptions, and issue resolution with agility and professionalism.
- Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
- Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
- Drive continuous improvement initiatives across the partner ecosystem.
- Ensure accurate reporting, documentation, and audit readiness for all partner activities.
- Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
- 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
- Proven track record in managing service delivery operations across multiple geographies.
- Strong understanding of SLA/KPI frameworks, compliance, and governance models.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.
- Candidates from product companies preferred.
WD00089208 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=71003
Key Responsibilities
- Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
- Oversee day-to-day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
- Manage escalations, service disruptions, and issue resolution with agility and professionalism.
- Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
- Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
- Drive continuous improvement initiatives across the partner ecosystem.
- Ensure accurate reporting, documentation, and audit readiness for all partner activities.
- Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
- 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
- Proven track record in managing service delivery operations across multiple geographies.
- Strong understanding of SLA/KPI frameworks, compliance, and governance models.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.
- Candidates from product companies preferred.
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