Manager Sales Operations

DKSH Scientific Solutions


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Title: Manager Sales Operations

Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 182362

Description

Job summary:

Actively lead improvements in demand forecasting by embedding S&OP process within demand planning and business partners. Identify Opportunities, Risks and other best practices and disseminating to colleagues. Manage and facilitate product demand forecasting for mid-long term horizon, incorporating various sources (e.g. sales, marketing, market & statistics.) to achieve the budget and desired service level and other key KPIs. Main driver of S&OP process

General Responsibilities

  • Working with key customers on developing effective forecast models based on trends and demand patterns
  • Proposing and implementing solutions to improve customer’s demand forecast accuracy
  • Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies
  • Updating forecasts for new products, seasonal products, discounts, and promotions
  • Scheduling regular forecast review meetings with customer and DKSH internal stake holders to have one consensus forecast
  • Working closely with client management team to ensure stock allocated according to the agreed forecast with customer
  • Ensure allocated stock release back for sales in weekly basis for any customer’s forecast consumption missed
  • Communicated and work with Customer’s Demand & Supply team on alternative solution / opportunities when there is known constraint that impacting on future demand
  • Develop and execute product demand plans to meet organization goals.
  • Provide support in developing seasonal demand forecasts and anticipate customers reactions to the promotions and discounts
  • Develop demand forecasts based on demand patterns and business trends. Understanding high level / Global awareness impact to demand forecasting.
  • Maintain demand plan to ensure cost effectiveness and to meet customer demands
  • Assist in risk assessment and mitigation activities. (ROI/ past performance)
  • Work closely with stakeholders resolving any demand related queries and issues in a timely manner.
  • KPI = Forecast accuracy and Forecast bias. In-depth root cause analysis.
  • Manage the SKU rationalization process
  • Key member of S&OP process, onboarding customers to S&OP process.
  • Work as team member to ensure effective delivery of team’s goals
  • Drive self-learning and improvement in the area of Forecasting and DKSH behaviours as part of continuous learning

Functional Skills And Knowledge

  • Demonstrate strong understanding and practitioner of Sales & Operation Planning (S&OP) process
  • Demonstrate advanced understanding of demand forecasting methodology/tools
  • Demonstrate strong analytical and quantitative skills
  • Demonstrate business/commercial acumen skills and consumer goods market understanding
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken
  • Strong understanding of supply chain management
  • Demonstrate strong stakeholders' management, active business partnering role and negotiation skills

Education

Degree in business, supply chain, logistics or related field

Work Experience

Minimum three to five years’ experience in a similar role

Requisition Number: 182362

Job Function: Sales

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