Senior Technical Support Engineer

iMin Technology


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 5,500 - MYR 8,000 per month
Contract type: Full time
Key Responsibilities

Technical Support & Debugging:

  • Provide expert-level remote and on-site support for Android OS, application issues, and system integration.
  • Perform advanced debugging using tools such as ADB, logcat, dumpsys, and bugreport.
  • Resolve hardware-related issues with USB, WiFi, and Bluetooth interfaces.

Field Deployment & Integration

  • Lead end-to-end deployment lifecycle, including evaluation, system setup, and validation at customer sites.
  • Perform hands-on testing and debugging across devices, firmware, and third-party modules.
  • Support multi-device or cross-platform integrations during live rollouts.

SDK Development & Integration Support

  • Assist customers with integrating company SDKs into Android apps, troubleshooting APIs, and testing SDK compatibility.
  • Support internal SDK development with clean interface design, documentation, and release testing.

Technical Enablement & Documentation

  • Conduct technical training, onboarding workshops, and field enablement sessions for customers.
  • Create and maintain integration guides, troubleshooting manuals, and SDK usage documentation.

Cross-Team Collaboration

  • Work closely with internal Product, Engineering, and QA teams to relay field issues and improve product reliability.
  • Participate in internal feature testing, platform validation, and release readiness reviews.

Working Hours & Travel

  • Shift work (3:00pm-12:00am / 12:00 AM – 9:00 AM) is required to support customers in global time zones.
  • Occasional travel for on-site customer support, system deployments, and field testing (estimated up to 10%).

Requirements

Education:

  • Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
  • Master’s degree or Android-related certifications (e.g., AAD) is a plus.

Experience

  • Minimum 5 years of experience in:
    • Android application/system development using Java/Kotlin and C++ (NDK)
    • Advanced Android debugging and log analysis
    • Hardware interface troubleshooting (USB, WiFi, Bluetooth)
    • SDK integration or development for Android apps
    • OTA firmware deployment and recovery flow
Technical Skills

  • Expertise in Android debugging tools: ADB, logcat, dumpsys, bugreport, and shell commands.
  • Strong hands-on experience with Android Studio, including Java/C++ debugging and performance profiling.
  • Familiarity with Android SDK structure, API integration, versioning, and release lifecycle.
  • Understanding of OTA update flow: payload packaging, update validation, recovery mechanisms.
  • Experience with web/cloud technologies: Node.js, REST APIs, Firebase, AWS.
  • Added Advantages:
    • Scripting in Python for automation/testing
    • Experience with TypeScript in frontend or hybrid mobile frameworks
    • Database experience (e.g., SQLite, MySQL)
    • Understanding of OTA firmware update flows, including packaging, delivery, validation, and rollback
    • Exposure to real-world OTA testing scenarios in collaboration with QA and firmware teams
    • Bilingual proficiency in English and Chinese, to support cross-regional collaboration and customer communication.
Soft Skills

  • Excellent verbal and written communication skills, especially in customer-facing environments.
  • Ability to manage multiple priorities independently under minimal supervision.
  • A proactive, analytical mindset with a strong commitment to customer success.

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