Manager Sales Operations

Job summary:

Actively lead improvements in demand forecasting by embedding S&OP process within demand planning and business partners. Identify Opportunities, Risks and other best practices and disseminating to colleagues. Manage and facilitate product demand forecasting for mid-long term horizon, incorporating various sources (e.g. sales, marketing, market & statistics.) to achieve the budget and desired service level and other key KPIs. Main driver of S&OP process

General responsibilities:

• Working with key customers on developing effective forecast models based on trends and demand patterns
• Proposing and implementing solutions to improve customer’s demand forecast accuracy
• Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies
• Updating forecasts for new products, seasonal products, discounts, and promotions
• Scheduling regular forecast review meetings with customer and DKSH internal stake holders to have one consensus forecast
• Working closely with client management team to ensure stock allocated according to the agreed forecast with customer
• Ensure allocated stock release back for sales in weekly basis for any customer’s forecast consumption missed
• Communicated and work with Customer’s Demand & Supply team on alternative solution / opportunities when there is known constraint that impacting on future demand
• Develop and execute product demand plans to meet organization goals.
• Provide support in developing seasonal demand forecasts and anticipate customers reactions to the promotions and discounts
• Develop demand forecasts based on demand patterns and business trends. Understanding high level / Global awareness impact to demand forecasting.
• Maintain demand plan to ensure cost effectiveness and to meet customer demands
• Assist in risk assessment and mitigation activities. (ROI/ past performance)
• Work closely with stakeholders resolving any demand related queries and issues in a timely manner.
• KPI = Forecast accuracy and Forecast bias. In-depth root cause analysis.
• Manage the SKU rationalization process
• Key member of S&OP process, onboarding customers to S&OP process.
• Work as team member to ensure effective delivery of team’s goals
• Drive self-learning and improvement in the area of Forecasting and DKSH behaviours as part of continuous learning
  
  
  

Functional skills and knowledge:

• Demonstrate strong understanding and practitioner of Sales & Operation Planning (S&OP) process
• Demonstrate advanced understanding of demand forecasting methodology/tools
• Demonstrate strong analytical and quantitative skills
• Demonstrate business/commercial acumen skills and consumer goods market understanding
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Strong understanding of supply chain management
• Demonstrate strong stakeholders' management, active business partnering role and negotiation skills
  
  
  

Education:

Degree in business, supply chain, logistics or related field

Work experience:

Minimum three to five years’ experience in a similar role