Manager, Technical Services
DKSH
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
General Responsibilities
Why It’s Great to Work at DKSH
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Manage and enhance technical service procedures and structures to improve quality of service, reduce turnaround times and optimize costs
- Identify and recommend initiatives to enhance service competitiveness in order to increase services contact sales and volumes
- Delegate work responsibilities and schedules to field service employees to meet customer needs
- Diagnose cause of malfunctions or failures of service equipment and take corrective actions
- Manage and monitor service tools/spare parts inventory to support the service business
- Support negotiations with potential client/customers to secure maintenance contracts
- Develop and maintain good working relationships with suppliers and customers
- Manage and resolve customers' technical and quality issues by providing technical leadership and coaching to field service engineers
- Demonstrate working knowledge in scientific and medical instruments
- Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
Why It’s Great to Work at DKSH
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