Mandarin Customer Success Specialist - Banking Support
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Assist and educate customers on self-service and digital banking channels
- Handle account/transaction inquiries and provide solutions
- Conduct call-backs and follow-ups when needed
- Perform basic KYC checks and ensure compliance
- Deliver a professional, customer-first experience
- Min. 1 year customer service experience in BPO or banking preferred; fresh grads welcome
- Fluent in English & Mandarin (spoken & written)
- Willing to work on rotational shifts if required
- Good communication skills and ability to build strong customer rapport.
- 5 working days
- Training Provided
- Allowance Provided
- Annual leave/Medical leave
- Near to public transport
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