Merchant Operations Executive (Shift hour : 2pm - 10pm)

Our Journey ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop

Your Adventure Ahead

• Oversee the performance of the country's operations, ensuring consistent achievement of KPIs and addressing any breaches with root cause analysis and corrective action.
• Investigate and resolve operational issues, collaborating with cross-functional teams as needed.
• Coordinate cross-functional initiatives involving commercial, product, marketing, and regional operations teams to support strategic projects.
• Address operational gaps, validate improvements in the country’s Operations, review productivity through automation, process enhancement, and targeted training with Operations Managers and stakeholders to implement solutions.
• Collaborate with stakeholders across the country's Operations teams, operations teams and customer service to ensure seamless communication and alignment.
• Manage and execute end-to-end merchant operations for Online Affiliate ensuring excellence in execution.
• Drive and execute strategies to enhance merchant and customer experiences, scale operations, and achieve cost efficiencies.

Essentials to Succeed

• Minimum 1 year of experience with a proven track record in operations (preferably in e-commerce).
• Data-driven mindset, with the ability to analyze performance and historical data to plan and optimize resource management.
• Proficiency in tools such as Salesforce, SQL, Python, and Zapier is a plus.
• Strong problem-solving skills and a hands-on, proactive approach to challenges.
• Ability to connect the dots, leverage data insights, and iteratively improve and scale operational processes.
• High bias for action, with the ability to quickly identify and address process, culture, and skill gaps.
• Independent and self-motivated, capable of thriving in a fast-paced, dynamic work environment with minimal supervision.
• Collaborative mindset, with demonstrated success in partnering with cross-functional teams (business, operations, product) to drive complex projects.
• Strong leadership, stakeholder management, and communication skills.
• Growth-oriented mindset, with a willingness to seek challenges and excel in a constantly evolving environment.
• Ability to prioritize and focus on the most impactful initiatives.

ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success Hunger - We value hard work, and having relentless drive Speed - We move fast and have a bias for action, all to deliver maximum impact Impact - We focus on results, always aiming for the best possible outcomes and timelines Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles
Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions Be part of a winning team on a journey to global scale Competitive compensation based on your performance Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day Work-From-Anywhere benefit to enable you to thrive personally and professionally Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!