Mgr, FCSO Case Investigations

Requisition Number: 45940 Job Location: Kuala Lumpur, MYS Work Type: Office Working Employment Type: Permanent Posting Start Date: 06/01/2026 Posting End Date: 20/01/2026 : Job Summary

Responsibilities below will apply for Standard Chartered Bank Malaysia Berhad (SCBMB), Standard Chartered Saadiq Berhad (SCSB) and Standard Chartered Bank Labuan.

Key Responsibilities Strategy

• Support the implementation of the FCSO strategy by escalating appropriate FCC and AML surveillance issues and executing activities in line with guidance documents, Group requirements and regulatory expectations.
• Day to day handling of casework and queue management for the Country… FCSO team.
• Maintain an awareness and understanding of the bank’s business strategy and align the financial crime surveillance operations program.

Assisting Senior Manager on the below strategy

• Implement the strategic operations direction and roadmap for Country FCSO, align with Business & CFCC Strategy, FCC Strategy, the T&I Strategy and investment appetite.
• Drive global FCSO strategy across country to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Monitor the FCSO/Surveillance country processes to ensure appropriate and consistent implementation of FCSO programmes
• Ensure there is adequate support (people, process, tools, frameworks, systems) for necessary controls

Business

• Perform a role as FCSO Investigator within the country Financial Crime Surveillance Operations team.
• Perform duties such as Transaction Monitoring, Global Name Screening, List Management, KCSA/CST checks, Media Monitoring, Alert/Risk Event Investigation, Production Order management and investigation.
• Support and guide relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Develop good working relationships with key stakeholders in the Business Segments.
• Develop a good working relationship with counterparts in GBS FCSO and attend any Service Delivery Meetings as required.
• Conduct BCP / DR testing as required.
• Ensure timely reporting and escalation of significant AML/CFT risk issues to Head FCSO in country and/or Country Head Financial Crime Compliance.
• Coordinate with the relevant operations units to ensure that the relevant lists and database used in screening, transaction monitoring and investigation are up to date and relevant.
• Ensure the suitability and quality of case data maintained on enterprise case management systems.
• Support all control checks undertaken by FCSO under the Operational Risk (ORF).
• Ensure quality assurance is in place on transaction monitoring and customer name screening.

• Assisting Senior Manager on the below task:

• Analyse comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.

Processes

• Daily management of the Watchlists, including but not limited to; timely additions to the relevant watchlist, and watchlist reconciliation when and as needed as directed by Head FCSO.
• Support Head FCSO with any complex investigations as required.
• Day to day management of legal orders / production orders including responding to law enforcement and conducting related investigations where appropriate (subjected to final decision from Group on the legal orders / production orders process).
• Day to day processing of Transaction Monitoring (TM) and Name Screening (NS) cases in line with AAA procedures and in a timely manner within agreed TAT’s whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.
• Ensure timely initiation of any follow up actions to effectively process alerts in TM and NS with clear narratives.
• Assist the Head FCSO to implement investigation and surveillance standards set by regulators and the Group FCC function (via processes defined by Group FCSO GPO’s), and Country FCC.
• Reporting Internal SARs for cases escalated through FCSO screening or transaction monitoring processes to Country FCC / CMLCO.

Assisting Senior Manager on the below processes:

• Provide input to the RCSA to monitor the design and operating effectiveness of the controls, and adherence to the standards governing the end-to-end process
• Escalating significant risks and issues to the Process Universe Owner, Risk Framework or Policy Owners
• Engagement of Second Line of Defence for approval, guidance and challenge
• Accountable for managing the Country FCSO Surveillance process within approved Group risk appetite, and breach escalation
• Implementation of the Group policies/standards and Country Addendum (from 2LOD) and Group DOI/guidance and Country variation (from 1LOD) to mitigate the applicable risks and risk sub-types, in line with local country FCC regulations
• Assessment, Monitoring and Mitigation of FCC risks relating to Surveillance and Operations
• Data aggregation, risk reporting and data quality of group Management Information related to AA process
• Back up and assist in providing management oversight and assume responsibility for the execution of Production Order Activities from Regulator and all Enforcement Agencies for the country.
• Provide management oversight and assume responsibility for the execution of Case Management Prodution Activities (incl. Transaction Monitoring, Name Screening) for FCSO.
• Act as Process Owner for FCSO-owned (sub-) processes under the Group’s Risk Management Framework, including implementation and roll-out of relevant processes and DOIs

People & Talent

• Promote a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Demonstrate exemplary integrity, ethics, and values.
• Develop skills with continuous learning in the Financial Crime Surveillance Operations environment.

Risk Management

• Conduct day to day management of Production Orders (subjected to final decision from Group on the legal order/ production order process), List Management (e.g. WL addition), TM, TS & NS activity by developing and deploying sound analytical and investigative skills to produce balanced judgements in relation to financial crime risk including concise rationale and clear follow on action.
• Utilize existing data analytic tools, techniques, and systems to optimize the quality of casework and ensure efficiency to include systems such as iCDD, eOPS, Accuity, Mantas, ECM etc.
• Ensure the suitability and quality of case data maintained in various internal trackers including the RFI tracker, TM and NS case logs and relevant List Management logs.
• Monitor detection scenarios to ensure they are fit-for-purpose, providing feedback to Head FCSO where false positives or immediate emerging risks are identified.
• Identify and highlight any compliance gaps in existing controls or relevant systems.
• Apply Group and FCC policies and processes (TM, NS, AML surveillance, client screening, risk assessment) to manage risks.
• As directed by the Head FCSO, manage interaction / communication / meetings with stakeholders and other departments as and when needed in order to mitigate risks.
• Gathering and processing risk data related to FCSO processes to meet the Group’s risk reporting requirements.

Assisting Senior Manager in the below risk management

• Proactive in seeking regular assurance that the FCSO Country Teams are performing to an acceptable risk and control standard
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated as appropriate in line with the banks policies.
• Ensure operational incidents (losses or near misses) and client complaints are logged in accordance with relevant polices
• Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimise the probability of a re-occurrence.
• Ensure Country Residual Risk is completed to the appropriate scope, quality and timelines
• Assess risks arising from products / segments / geographies / customers / transactions relevant to Country Surveillance activity.
• Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name Screening, AML Monitoring and Case Management.
• Ensure that detection scenarios that are developed and deployed are fit-for-purpose.
• Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
• Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.

• Analyse significant financial crime risk events (e.g. SAR’s, non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally as well as externally across all relevant jurisdictions.
• Advise relevant stakeholders on outcomes of [AML/Sanctions/ABC] risks identification and assessment methodologies.
• Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).
• Provide intelligence inputs to support calibration of bank’s Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
• Apply risk and data analytic tools / techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems.
• Ensure that the relevant lists and database as used by the screening systems are up-to-date
• Ensure that detection scenarios that are developed and deployed are fit-for-purpose

Governance

• Propose control improvements, enhancements, and simplifications where appropriate.
• Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF).
• Collate, analyse, and interpret data in reports.
• Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and support in remediation actions within the FCSO function.
• Be accountable for identification and escalation of potential risks and issues to Head FCSO in country.
• Provide support to the country Head FCSO in engagement of Second Line of Defence for approval, guidance and challenge for FCSO processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Regional Head FCSO, ASIA and GBS FCSO
• Country Head of Financial Crime Compliance / CMLCO and FCC
• Country CFCC Advisory & Governance
• Country Business Operations and teams
• Group List Management Team / SPOT and PMM Teams

Other Responsibilities

• Embed “Here for good” and the Group’s brand and values in the team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Deliver advice, guidance, and training to the various business teams across the bank as required.
• Provide back up support to FCSO team colleagues as required.

Qualifications

• Education: Degree
• Languages: English, Bahasa Malaysia

Skills and Experience

• Compliance Policies and Standards
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment
• Manage Change
• Manage Projects

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.