Microsoft 365 Cloud System Engineer

In this role, you will be reporting to the Enterprise Cloud Team. Your primary role is to assist customers in performing system implementation and migration to Microsoft 365 cloud system. You are also required to provide post implementation training and support to the customer.

Responsibilities:

· Setup and configure backend cloud infrastructure.

· Migration of customers existing services to the cloud platform.

· Implement Security features for the customers including Microsoft Defender for Office 365, Microsoft defender for Endpoint and Microsoft Intune.

· Setup configurations for customer on their computing devices, including PC, Notebook and mobile devices.

· Troubleshoot hardware and software issues.

· Perform testing and commissioning works.

· Provide technical support to customers.

· Liaise with solution experts on faults escalation.

· Provide basic user training to customers for standard operations.

· Prepare relevant documentations for customers.

Requirement:

· Working knowledge and experience of cloud platform such as Microsoft Office 365, Microsoft Azure will be necessary.

· Working knowledge of Microsoft Exchange, Teams, MDO, MDB and Intune will be advantages.

· Excellent interpersonal and communication skills, with ability to communicate effectively with customers.

· Positive thinking, energetic, and ability to work as a team.

· Ability to multi-task is mandatory.

· Minimum 2-3 years working experience in an IT environment is preferred.

· Minimum diploma or university degree in Engineering/Computer Science or related IT field.

· Fresh graduate can be considered. On the job training will be provided.