MIS Executive

Job Summary

The MIS Executive is responsible for managing and optimizing the organization's Management Information Systems (MIS),involves the collection, analysis, and reporting of data to support strategic decision-making processes

Key Responsibilities

Daily / Weekly BAU

• Generate and ensures on-time delivery of daily, weekly and monthly KPI reporting.
• Distribute summary reports to management team
• Providing overall and staff level report
• Doing ad-hoc analysis and presenting results in a clear manner
  
  

Reporting & Automation

• Prepare KPIs Report
• Prepare Departmental Report
• Dashboard
• Scorecard and Prepare Incentives Payments
• Prepare monthly Group reports and decks
• Automate the report using Macros to minimize the manual efforts
• Maintain a database using MS Access to create an interactive dashboard
  
  

Trending & Analytics

• Provide trending to drive call volume reduction.
• Use data-driven analysis to identify and facilitate opportunities for process improvement
• Identify gaps or errors from the trend analysis and suggest improvement plan to remove process waste and redundant process.
• Analyse large pools of data to discover trends, patterns and correlations that will assist management in making informed business decisions – including identifying opportunities to improve the customer experience and measure succe
  
  

Liaising with Other Units & Vendor

• Involve in new system implementation and play role as reporting tester during UAT & system cutover
• Liaise with vendors and stakeholders accordingly
  
  

Role Requirements

• 3-5 years of experience in data analytics, delivery, and execution.
• Excellent critical thinking, analytic, problem-solving skills.
• Advanced level with MS Excel, MS Access, PowerPoint, and VBA Macro Knowledge
• BI tool knowledge such as Micro Strategy or Tableau is an added advantage.
• Knowledge of Contact Centre KPI’s will be an added advantage.
• General knowledge of banking products and highly driven and self-motivated.
• Good interpersonal, communications skills and computer literate
• MIS experienced preferred.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.