National Contract Logistics Customer Onboarding Project Manager

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

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As our Customer Onboarding Project Manager, you’ll be at the forefront of launching and stabilizing new client operations in our Contract Logistics business. Your ability to plan, coordinate, and execute complex onboarding projects will ensure smooth transitions and operational excellence for our customers.

How you create impact

• Lead end-to-end project management of customer onboarding initiatives, from kickoff through go-live and stabilization.
• Coordinate across internal teams (operations, IT, HR, finance, and commercial) to align on scope, timelines, and deliverables.
• Act as the primary customer interface during the onboarding process, ensuring alignment, transparency, and satisfaction.
• Identify risks and issues early, develop mitigation plans, and maintain project momentum.
• Prepare and present regular project updates and post-mortem reports to senior stakeholders and customers.
• Ensure that customer SOPs, KPIs, and operational processes are documented, tested, and ready before go-live.
• Drive continuous improvement in onboarding methodology, toolkits, and best practices.
  
  

What we would like you to bring

• A relevant degree in Logistics, Supply Chain, Business, or Project Management.
• 5–7 years’ experience managing onboarding or implementation projects in contract logistics, 3PL, or related sectors.
• Proven track record of handling multiple projects with tight deadlines across multiple stakeholders.
• PMP or equivalent project management certification is a plus.
• Strong knowledge of warehouse operations, WMS, and logistics processes.
• Excellent communication, presentation, and interpersonal skills to manage customer expectations and internal teams.
• Proficiency in project planning tools (e.g., MS Project, Smartsheet) and Microsoft Office Suite.
• Fluent in English and local language (if applicable).
  
  

What's in it for you

• A dynamic regional role with high visibility across commercial and operational leadership teams.
• Opportunities to lead onboarding projects for major global and local clients across diverse industries.
• Career path into senior project leadership or operational excellence roles.
• Exposure to innovation in contract logistics, automation, and digital implementation.
• A culture that empowers ownership, collaboration, and growth.
  
  

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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