NOC
GlobeOSS
Date: 4 days ago
City: Shah Alam
Contract type: Full time
NOC Engineer
Full-Time (Permanent)
Location: Shah Alam
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Job Responsibilities
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Full-Time (Permanent)
Location: Shah Alam
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Job Responsibilities
- System Monitoring
- Monitor the performance and capability of monitoring systems using diversified tools.
- Figure out the malfunctioning of hardware, software, and environmental alerts.
- When a problem is recognized, NOC Engineers does the first level troubleshooting.
- Problem Troubleshooting
- Work to triage or troubleshoot the issues, within their defined areas.
- NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow.
- This may include coordinating with third-party vendors, customer contacts, or inter-department teams for a holistic solution.
- Issue Tracking
- In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
- This helps in increasing the expert base of NOC and helps in maintenance of system’s health record.
- NOC has a ticketing system that the NOC Engineer is accountable for updating.
- Incident Reporting
- When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).
- If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.
- Diploma/Degree in computer science, computer engineering, or a similar field.
- Minimum 1 year experience working as a NOC engineer.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Good troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Ability to work well under pressure.
- Ability to work in shifts for 24x7 coverage.
- Motivated, independent, team player and able to build and maintain good relationship with customer.
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