Officer, iCIMB - SG Ops (Remittance SG) - Remittance Processing OTT MY

CIMB Bank Berhad


Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time

Process Remittance transactions received from CIMB Group & corresponding agents in accordance with the Bank’s & Internal Memo with zero defects, within stipulated time as per service level agreement.

COMPLIANCE AND CUSTOMER SERVICE

  • Ensure same day delivery processing time for Remittance products from submission time until completion of processing;
  • Ensure compliance to Remittance Policy, Manual & Guidelines and SLA;
  • Ensure the following are met upon processing of customer’s application:
    • Fund are sighted
    • Screening application
    • Confirm to Bank’s policies, procedures and guidelines
    • To perform AML and escalate to business unit if required
  • Escalate to business unit (Remittance (REM), wealth Management Operation (WMO) & Capital Market Operation (CMO) & other related parties for approval
  • Updating of Daily Register.
  • Attend to telephone enquiries and reply to swift/mails enquiries when required.
  • Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties’ complaint promptly.

DATA PROCESSING/RELEASING

  • Ensure accurate data entry in AMLA and Swift Alliance etc; and other related method payment are accurate.
  • Perform data entry and / or approve / authorize Swift Alliance related transaction.
  • Check GL entries & related payment instruction are in order.
  • Retrieve the document if there are required.
  • Housekeeping & filing of documents are timely and easy to retrieve.
  • Assist peers on delivery of other remittance products within the business unit as and when required. (Multi-tasking)

ADMINISTRATIVE

  • Prepare daily/weekly/monthly/SLA Report
  • Monitor and ensure KPIs are met.
  • Motivate staff/peers (if applicable).
  • Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.
  • Handle additional functions, ad hoc assignment or projects related to Remittance Department
  • To perform Testing of System related matters as and when required.
  • Perform data entry for Capacity Utilization Rate (CUR).

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.

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