Officer - Land Transport, Customer Service

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible to handle day to day customer service’s operations to ensure successful deliveries in compliance with company and customer requirements.

• Act as the single point of contact for assigned customers.
• Monitor cargo movement both locally and across borders.
• Plan bookings by arranging trucks using in-house fleet or external vendors.
• Assist with and prepare additional requirements as requested by customers, such as customs declarations.
• Ensure loading and unloading activities are executed smoothly without escalation.
• Provide regular updates to customers on cargo movement.
• Communicate with customers daily via email or phone, fulfilling their requests and strictly following their SOPs.
• Take ownership of customer issues and escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, quarterly business reviews (QBRs), and respond to inquiries.
• Input shipment details into the Transport Management System.
• Record movement information in the database.
• Prepare and compile shipment documents for billing submission.
• Minimum Diploma in Business Management or a related field in Transport/Logistics.
• At least 2 years of working experience in the Logistics and Transportation industry.
• Knowledge of warehouse management systems is an advantage.
• Service-oriented with strong interpersonal and communication skills.
  
  

To be considered for this position you must have valid rights to work and live in Malaysia.