Onboarding Operations Lead

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

Responsibilities:

• Possess a deep understanding of AML policies and KYC procedures, ensuring continuous updates and maintenance of relevant SOPs
• Foster strong cross-functional collaboration by bridging diverse team requirements, facilitating seamless communication between key stakeholders such as global operations team, commercial, compliance, and other relevant teams
• Mentor and support the professional growth of junior team members, set proper individual target tracking mechanism, leading the team to successfully achieve OKRs
• Provide regular reporting updates on team performance, project progress, and any challenges to senior management for effective communication

Minimum qualifications (Must-have's)

• Solid expertise in AML and KYC regulations, with the ability to apply them effectively in an operational setting. 5+ years of experience in AML and KYC plus 3+ years of experience in managing operational teams
• Fluent in both English and Chinese, with the ability to navigate multilingual business environments seamlessly
• Excellent communication and interpersonal skills, enabling you to coordinate effectively between local commercial teams, compliance teams, and other stakeholders to deliver outstanding customer service
• Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.